Real Product Photos
ZenCloset wants to make sure you get all the help you can to help you make an informed shopping decision. Therefore, product images on ZenCloset product pages are the real deal - our photo of the actual in stock item available for sale. It is not a stock product photo and it shows you exactly what you're paying for. We can show you what's what because our stuff is worth buying!
Request RMA #
To request your RMA #, please REPLY to the original email order receipt you received from [firstname.lastname@example.org] from the email address associated with the original order. Add "RMA REQUEST" to the beginning of the subject line. List the items you want to return and state your reason for the return in your message. Please verify that the items you want to return are NEW -- we do not accept returns for used items. If you do not have your original email order receipt, you must do all of the other steps, and include the original Order Number in the body of your message.
Return Policy - New Items
NEW items may be returned with restrictions. Returns will not be accepted unless they are in compliance with the following:
1) Items must be UNUSED and in the original condition you received them in.
2) To process your return, you must request a Return Merchandise Authorization (RMA) Number by email within 7 days of receipt of your order. Emails should be sent to [email@example.com]. We must receive your return within 15 days after we issue your RMA #. The amount due to you will be refunded within 15 days' receipt of the item by ZenCloset, with additional restrictions:
a) Refunds will be made in the same payment method as your original purchase.
b) Restocking Fee: There is a 10% restocking fee charged per item returned. This will be deducted from the amount of your refund.
c) Shipping Costs: No refund given.
d) CA Sales Tax: The original tax charged for your item will be included in your refund.
We ship USPS Priority Mail by weight with Delivery Confirmation. 1 lb @ US$6.00, 2 lbs @ US$8.00, 4 lbs @ US$10.00. Weight will be rounded to the nearest whole pound. For example, a total purchase weight of .53 lbs will be charged at 1 lb shipping rates.
About Used Products @ ZenCloset
Sometimes a girl's closet just gets FULL, and ZenCloset is a way to give someone else something they need for a great price while clearing out our closet clutter!
Items posted for sale are all quality, off-the-shelf products that may no longer have the original boxes, pamphlets, etc.
However, all items have been stored in a safe, cool, dry place, in an adult's home, in a non-smoking household. The used state of the product will always be disclosed on its individual product page, and every product page at ZenCloset boasts a real picture of the physical product you'll receive in the mail.
Trust that you won't be getting any battered, beaten, grody products here - just quality stuff that may have been used once or twice. That alone drops the price drastically, so even though a tablespoon or two may be missing, there's so much left in the bottle you'll barely notice! You end up with a practically brand new high end product at a great discount price!
Identifying New vs. Used Products
Every item sold at ZenCloset is new *unless otherwise stated.* Used products will have a notation on the product page and a description of the item's previous usage (ie, half of the product is left in the bottle, no box or cap included, etc.).
Return Shipping Address
Returns will not be accepted without an RMA # and compliance with the Return Policy for NEW items. Delivery tracking and insurance is strongly recommended. Please ship your SECURELY PACKAGED return to: ZEN CLOSET RETURNS, C/O MIRIAM WYNN, PO BOX 697, SANTA CLARA, CA 95052-0697.